We want you to love your memorial.
In fact, all of our customers do!
We are getting straight and consistent 5-star reviews from our buyers, both for service and for the quality of the product.
To ensure that you LOVE your memorial, we put together its layout, send it to you, and do not start engraving until you are completely satisfied with it.
We also allow you to request changes to layout an unlimited number of times.
Because of that, and because shipping costs for returning stone memorials are expensive, we do not accept returns. We will, however, gladly redo the memorial for free if it gets damaged in shipment, or in case you are not satisfied with the product.
Report such issues within 5 days of receiving the product.